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1. Where can I get the new resident packet?

A new resident packet will be given to you when you come in to the City of Universal City Municipal Building to start your water service.

2. Where can I set up water, garbage, gas and electric services?

A request to setup new water and garbage service can be done online. Please click the link below for application. If you need in person assistance, you can visit the utilities office at the City of Universal City Municipal Building located at 2150 Universal City Blvd. Required documents needed to start service are copies of picture IDs, copies of Lease Agreement or of Closing Disclosure. Water and garbage services cannot be set up by phone. 

APPLICATION FOR NEW WATER/GARBAGE SERVICE

For electric service contact CPS Energy at (210)353-2222. For natural gas service, contact CPS Energy at (210)353-2222 or Centerpoint Energy at 1-800-427-7142.

3. How can I pay my water bill?

Water bills may be paid online, by phone; 866-222-3205, by mail, in person, or placed in our drop box at the City of Universal City Municipal Building located at 2150 Universal City Blvd. We accept cash, check, Visa or Mastercard.

4. How do I get garbage services at my residence or business?

Residential trash pickup is coordinated through the City of Universal City when you begin your water service. This service is billed directly with your monthly water bill. Any problems you experience are to be directed to Waste Management Customer Service at 368-5000. If your problems persist, please contact Albert Perez, Waste Management Municipal Manager, at (210)619-7756.

Commercial trash pick-up is collected and billed directly through Waste Management Customer Service at (210)368-5000.

5. Who do I contact about a missed garbage or brush pick-up?

Waste Management is the provider for trash, brush and small bulk pick up. If your service is missed or you have a concern, contact Waste Management Customer Service at (210)368-5000. If you need additional assistance, please contact Albert Perez at (210)619-7756 or email him at aperez3@wm.com. If you still need further assistance after making contact with Waste Management, please call the City of Universal City Water Department at (210) 659-0333 and select option #8.

6. Is there a recycling program in Universal City?

Recycling is collected weekly and handled through Waste Management, our garbage collection agent. To request a recycle container please call 800-800-5804, allowing 30 days for delivery. A copy of the recycle service map may be downloaded by clicking the following link. Recycling Area Zones

7. How do I set up cable, phone and other services?

These services within our community are left to your discretion. Please contact the provider of your choice.

8. Do I need an Alarm Permit?

If you have an Alarm system in the home, even if it's not being monitored, you must have a permit. More...

9. Where can I find local school information?

Universal City is serviced by two separate school districts. Schertz, Cibolo, Universal City ISD (SCUCISD) and Judson ISD. Please contact their administrative offices to determine which district that you reside.

SCUCISD Administrative Office - (210)945-6200

Judson ISD Administrative Office - (210)945-5100

10. What are the local emergency contacts?

Emergencies dial - 911
Police Dept(non-emergency)- 658-5353
Fire Dept(Non-emergency)- 659-1250

11. Where can I find emergency disaster information?

Please reference the Fire Department's "Emergency Preparedness" page. More...