Grievance Procedure and Instructions

UNIVERSAL CITY, TEXAS 
TITLE II GRIEVANCE PROCEDURE 
UNDER THE AMERICANS WITH DISABILITIES ACT

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Universal City. Universal City's Personnel Policy governs employment-related complaints of disability discrimination. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Justin Garcia, ADA/504 Coordinator 
 Fire Marshal / Asst. Chief 
Fire Department 
2150 Universal City Blvd 
Universal City, TX 78148 
Office: 210-659-0333 ext. 788 
Texas Relay: 7-1-1 
jgarcia@uctx.gov

Within 15 calendar days after receipt of the complaint, Justin Garcia or a designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Justin Garcia or a designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Universal City and offer options for substantive resolution of the complaint. If the response by Justin Garcia or a designee does not satisfactorily resolve the issue, the complainant and/or a designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or a designee. Within 15 calendar days after receipt of the appeal, the City Manager or a designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or a designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. All written complaints received by Justin Garcia or a designee, appeals to the City Manager or a designee, and responses from these two (2) offices will be retained by Universal City for at least three (3) years.