Water & Sewer

Universal City's Water Source

The City of Universal City presently obtains the vast majority of its potable water from the Edwards Aquifer. The management of the Edwards Aquifer is the responsibility of the Edwards Aquifer Authority (EAA) as mandated by the Texas Legislature. The City's dependency on the Edwards Aquifer includes paying an annual management fee to the EAA for the water the City intends to withdraw from the aquifer.

Securing An Additional Source

The City has partnered with the Schertz-Seguin Local Government Corporation to obtain approximately 800 acre-feet (260,680,000 gallons) of Carrizo-Wilcox Aquifer water annually as needed. The advantage of obtaining this water is that it is not affected by any mandatory pumping restrictions by outside regulatory agencies at this time, and it provides a reliable alternate water source for Universal City residents.

Water Production, Storage and Distribution

The Texas Commission on Environmental Quality (TCEQ), the state agency that regulates drinking water production and distribution standards, has rated the City of Universal City a Superior Water System. To distribute this water, the City maintains five square miles of water lines ranging in size from two inch to 24 inches and over 6,500 service connections.

Treatment

In order to provide a safe potable water supply to its customers, the City treats its water as per regulations set forth by the TCEQ and Texas Department of Health (TDH). In addition to disinfection by chlorine, the City adds fluoride to the water by introducing approximately 0.5 parts per million (ppm) to the 0.3 ppm naturally occurring on Edwards Aquifer water, bringing the total amount to approximately 0.8 ppm. This has been set forth by the TDH as the optimum level for effective cavity prevention.

Sanitary Sewer Collection and Treatment

Universal City does not operate its own sewage treatment plant. As a result, all wastewater collected by the city-maintained sewer lines is sent to outside agencies for treatment. The City is divided into two main collection areas, with Pat Booker Road serving as the approximate dividing line between the east and west sides. The eastern area delivers sewage for treatment to the Cibolo Creek Municipal Authority (CCMA), and the western area goes to the San Antonio River Authority (SARA)

Maintenance

The maintenance and upkeep of the sanitary sewer collection system is the responsibility of the Universal City Utilities Division. Keeping the sewer mains flowing and removing any stoppages in a timely manner is necessary to protect property and the environment from any wastewater that may be discharged. To achieve this goal, City personnel regularly conduct preventative maintenance by checking the flow of manholes and using a water pressure jet to clean sewer collection lines throughout the city.

To Report Water Problems

If you are experiencing trouble with your water service or suspect a water leak, please call one of the following numbers, and a city representative will respond promptly.

For the Water Department, please call 210-659-0333 Option 2, Monday through Thursday, 8:00 AM- 5:00 PM, Friday 8:00 AM- 4:00 PM

For the Public Works Department, 210-658-5364, Monday through Friday, 8 a.m. - 5 p.m. or use the Fix It Form.

After hours, weekends, or holidays please contact the Universal City Police Department, 210-658-5353.

Reporting Sewer Problems

If you spot a sewer problem, please call one of the following numbers and a city representative will respond promptly.

For the Water Department, please call 210-659-0333 Option 2, Monday through Thursday, 8:00 AM- 5 PM, Friday 8:00 AM-4:00 PM